Website Terms & Conditions of Sale (Consumers)

1. Who we are and how to contact us

1.1 We are Just Crisps Limited, a company registered in England and Wales under company number 07197212. Our registered office is at Wade Lane Farm, Wade Lane, Hill Ridware, Staffordshire WS15 3RE. Our VAT number is GB111580845. In these terms, “we”, “us” and “our” refer to Just Crisps Limited, and “you” means the customer purchasing from our website.

1.2 You can contact us by email at Hello@justcrisps.co.uk, by telephone on 01543 493081, or by post at the address above. If we need to contact you, we will do so using the email address, phone number or postal address you provided with your order.

2. These terms and who they apply to

2.1 These terms apply to your use of our website and to any order you place through it as a consumer (an individual buying wholly or mainly outside your trade, business, craft or profession). Please read them before ordering. By placing an order you agree to these terms; we recommend you save or print a copy for your records.

2.2 If you are buying for business purposes (for example as a retailer, wholesaler or distributor), these terms do not apply to your purchase. Business sales are made under our Trade Conditions of Sale, and we may decline website orders that appear to be placed by trade buyers.

2.3 Nothing in these terms affects your legal rights as a consumer. For information about your rights, visit the Citizens Advice website (www.citizensadvice.org.uk) or call 0800 144 8848.

3. Placing an order and when a contract is formed

3.1 To order, add products to your basket and follow the on-screen checkout steps. Before you submit your order, the checkout pages allow you to review your basket and to identify and correct any input errors (for example quantities or delivery address) using the edit functions provided. The contract will be concluded in English.

3.2 When you submit an order, we will send you an email acknowledging that we have received it. This acknowledgement is not acceptance. Our acceptance of your order takes place when we email you to confirm that your order has been dispatched, at which point a contract comes into existence between you and us.

3.3 If we are unable to accept your order — for example because a product is out of stock, because we have identified a pricing or product description error, or because we cannot deliver to your address — we will inform you and will not charge you (or will refund any payment already taken).

3.4 We may limit quantities per person, per household or per order where we reasonably believe orders are being placed for resale.

4. Our products

4.1 The images of products on our website are for illustration only. Product packaging may vary from that shown.

4.2 Ingredient and allergen information is provided on each product page and on the product packaging. Always check the label on the product you receive before consuming, as recipes can change. If you have any questions about allergens, contact us before ordering.

4.3 We may make minor changes to a product to reflect changes in ingredients sourcing or to comply with legal or food safety requirements. If a change is significant, we will notify you and you may cancel any affected order for a full refund.

5. Price and payment

5.1 The price of each product is the price shown on our website when you place your order. All prices include VAT (where applicable) at the current rate and the cost of standard delivery to the areas we serve — we do not charge a separate delivery fee at checkout.

5.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the VAT you pay, unless you have already paid in full before the change takes effect.

5.3 It is always possible that, despite our efforts, some products are incorrectly priced. If the correct price at your order date is higher than the price stated on the website, we will contact you for your instructions before accepting your order. We are not obliged to supply products at an obviously and unmistakably incorrect price which you could reasonably have recognised as an error.

5.4 Payment is taken at the time you place your order. We accept the payment methods shown at checkout. Payments are processed securely by our e-commerce platform provider, Shopify, and its payment processors; we do not see or store your full card details.

6. Delivery

6.1 We deliver to addresses in the UK, Northern Ireland, the Highlands and Islands. As set out in clause 5.1, delivery is included in our product prices and no separate delivery charge is payable. We do not offer premium or express delivery options.

6.2 We will deliver the products to you as soon as reasonably possible and in any event within 30 days of the day on which we accept your order, unless we agree a different time with you. If our supply is delayed by an event outside our control, we will contact you as soon as possible and take steps to minimise the delay; provided we do this, we will not be liable for the delay, but if the delay is substantial you may contact us to cancel any affected order and receive a refund for products you have paid for but not received.

6.3 Delivery is complete when we deliver the products to the address you gave us. The products are your responsibility (that is, risk passes to you) from that time. You own the products once we have received payment in full.

6.4 If no one is available at your address to take delivery, the carrier will leave a note explaining how to rearrange delivery or collect the products. If, after a failed delivery, you do not rearrange delivery or collect the products within a reasonable time, we may end the contract and refund you, less our reasonable costs of the failed delivery and return.

7. Your right to change your mind (Consumer Contracts Regulations 2013)

7.1 For most products bought online you have a legal right to change your mind and receive a refund. You have 14 days after the day you (or someone you nominate) receive the products to tell us you wish to cancel. Where your order is delivered in instalments, the 14 days run from the day you receive the last instalment.

7.2 This right does not apply to: (a) products that are sealed for health protection or hygiene purposes (which includes our sealed food packets) once they have been unsealed after delivery; and (b) products liable to deteriorate or expire rapidly. This means you may only return products that are unopened, with their seals and packaging intact. We cannot accept change-of-mind cancellations, and no refund will be due, in respect of any packet that has been opened or unsealed.

7.3 To cancel, contact us by email at Hello@justcrisps.co.uk or by telephone on 01543 493081, giving your name, order number and address. You may (but do not have to) use the model cancellation form at the end of these terms. If you cancel by telephone, we will confirm your cancellation by email. Any other clear statement from you that you wish to cancel will also be effective; to meet the deadline in clause 7.1, it is enough that you send your cancellation before the 14 days expire.

7.4 If you cancel, you must send the products back to us at Wade Lane Farm, Wade Lane, Hill Ridware, Staffordshire WS15 3RE within 14 days of telling us you wish to cancel. You are responsible for the cost of returning the products. You should package the products securely so that they arrive back undamaged, and we recommend you use a tracked service and keep proof of posting, as the products remain your responsibility until we receive them.

7.5 Provided the products are returned to us unopened and undamaged, we will refund the price you paid for the products. Delivery is included in our product prices and we do not charge a separate delivery fee, so no separate delivery charge arises or falls to be refunded.

7.6 Deduction for damage or excessive handling. We may reduce your refund to reflect any reduction in the value of the products caused by your handling them beyond what is necessary to establish their nature and characteristics — for example, if products are returned crushed, damaged, soiled, with packaging torn or defaced, or otherwise in a condition in which they cannot be resold. Where the products have no remaining value as a result, the deduction may be up to the full price you paid.

7.7 We will make any refund due without undue delay and in any event within 14 days of the day we receive the products back or, if earlier, the day you provide evidence that you have sent them back. We may withhold the refund until we have received the products or you have supplied that evidence. We will refund using the same payment method you used, and you will not incur any fee for the refund.

8. Faulty or misdescribed products (Consumer Rights Act 2015)

8.1 We are under a legal duty to supply products that conform with our contract with you. Under the Consumer Rights Act 2015, the products we supply must be of satisfactory quality, fit for purpose and as described. Nothing in these terms limits or excludes those rights.

8.2 In summary of your key legal rights: up to 30 days after delivery, if your products are faulty or misdescribed you can reject them and get a full refund; up to six months, if a fault emerges you are entitled to a replacement or, if that fails, a refund. These are summaries only and other remedies may be available.

8.3 If you believe a product is faulty or misdescribed, please contact us as soon as possible. Where we ask you to return a faulty product, we will pay the reasonable costs of return postage.

9. Our responsibility for loss or damage

9.1 Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; breach of your legal rights in relation to the products (including those summarised in clause 8); or defective products under the Consumer Protection Act 1987, or any other liability which cannot be excluded or limited by law.

9.2 Subject to clause 9.1, if we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable (loss or damage is foreseeable if it is obvious that it will happen, or if, at the time the contract was made, both we and you knew it might happen).

9.3 We supply the products for domestic and private use only. Subject to clause 9.1, if you use the products for any commercial or business purpose we will have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.

10. Using our website

10.1 We make our website available free of charge and do not guarantee that it, or any content on it, will always be available, uninterrupted or error-free. We may suspend, withdraw or restrict availability for business or operational reasons. This clause does not affect our obligations in relation to any order we have accepted.

10.2 The content of our website is provided for general information only and is not advice. While we take reasonable care to keep it up to date, we make no promises that it is accurate, complete or current, except in relation to product descriptions and prices, which are dealt with in clauses 4 and 5.

10.3 You must not misuse our website. In particular, you must not: use it for any unlawful purpose; knowingly introduce viruses or other malicious or technologically harmful material; attempt to gain unauthorised access to our website, its servers or any connected system; or scrape, crawl or harvest data or personal information from it without our written permission.

10.4 We are the owner or licensee of all intellectual property rights in our website and its content, including the Just Crisps name and logos. You may view, download and print pages for your personal use, but you must not otherwise reproduce or commercially exploit any content without our prior written consent.

10.5 Where our website contains links to third-party sites and resources, these are provided for information only. We have no control over, and accept no responsibility for, the content of those sites.

11. Reviews and other content you submit

11.1 If you submit reviews, comments, competition entries, recipe suggestions or other material to us (“submissions”), you grant us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display those submissions in connection with our business, including on our website and social media. You confirm that your submissions are your own, are genuine, do not infringe anyone else's rights and are not unlawful, defamatory, obscene or misleading.

11.2 Reviews must reflect your genuine experience of our products. We do not offer incentives in exchange for positive reviews, and we may decline to publish, or may remove, any review or other submission that we reasonably believe is fake, incentivised without disclosure, unlawful or otherwise in breach of clause 11.1.

12. Your personal information

12.1 We only use your personal information as set out in our Privacy & Cookie Policy, available on our website. Please read it, as it explains what information we collect, how we use it and your rights.

13. Events outside our control

13.1 We will not be liable for any failure to perform, or delay in performing, our obligations under these terms caused by an event outside our reasonable control. If such an event occurs, we will contact you as soon as reasonably possible, our obligations will be suspended for its duration, and if it substantially affects your order you may cancel and receive a refund for products paid for but not received.

14. Changes to these terms

14.1 We may revise these terms from time to time, for example to reflect changes in law or in how we operate. The terms that apply to your order are those in force when you place it; changes will not apply retrospectively to orders we have already accepted. The current version will always be available on our website, with its version date shown at the top.

15. Other important terms

15.1 We may transfer our rights and obligations under these terms to another organisation; we will tell you if this happens and ensure the transfer does not affect your rights. You may transfer your rights under these terms to another person only with our written consent, which we will not unreasonably withhold.

15.2 This contract is between you and us. No other person has any right to enforce any of its terms.

15.3 Each clause of these terms operates separately. If any court or relevant authority decides that any of them is unlawful, the remaining clauses will remain in full force and effect.

15.4 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of a breach, that will not mean you do not have to do those things or prevent us taking steps against you at a later date.

16. Complaints, disputes and governing law

16.1 If you are unhappy with any product or with our service, please contact us at Hello@justcrisps.co.uk or on 01543 493081 and we will try to resolve the matter promptly.

16.2 If we cannot resolve a dispute between us, alternative dispute resolution (ADR) is a process in which an independent body considers the facts of a dispute and seeks to resolve it without the need to go to court. We are not obliged to use an ADR scheme and do not currently participate in one. This does not affect your legal rights, including your right to bring court proceedings.

16.3 These terms, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, in either the Northern Irish or the English courts. Nothing in this clause deprives you of the protection of any mandatory consumer law of the part of the UK in which you live.

Schedule — Model Cancellation Form

(Complete and return this form only if you wish to cancel the contract.)

To: Just Crisps Limited, Wade Lane Farm, Wade Lane, Hill Ridware, Staffordshire WS15 3RE; Hello@justcrisps.co.uk

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.